Flex: Support 🆘

If your session is unintentionally ended, interrupted, or disconnected, you can rejoin the session from the Zoom control panel.

• From the main Zoom page, navigate to scheduled meetings, and select the option to join the meeting:
  
• You can alternatively use the 'Join' button on the Zoom control panel and enter the Zoom meeting ID number and password (if applicable) to rejoin the meeting. 

If you'd like to change the default display of your class recording (e.g. your recording focuses on a particular student or gallery view rather than the instructor), you can find instructions on changing the default view on Zoom and MyMedia videos on our Kaltura page under instructions for sharing videos with an Embed Code.  

Audio feedback

Audio feedback can be caused by a number of issues, but is most commonly caused by students in the Face-to-face class joining the Zoom meeting with their microphones and/or speakers on. This can be prevented by having your F2F students join the Zoom session without connecting to audio.

• In the event a feedback loop occurs, you can globally mute students under 'Participants > Mute All':
  
  
• The 'Mute Microphone' button can also be used to stop a feedback loop. This will mute the classroom microphone and students will no longer be able to hear you until it is re-enabled:
  
  
• The speaker volume can also be used to reduce or eliminate an audio feedback loop. Try lowering the volume until the feedback stops:
  
  

Audio Sounds, Noises

If you hear additional disruptive sounds, check that all students are muted. Occasionally, microphones are left on unintentionally. You can globally mute students under 'Participants > Mute All':

If your lapel microphone is not capturing any audio, please double-check that the transmitter turns on, as the battery may need to be charged.

In order to get additional batteries, or if that does not resolve the issue, please contact TAC at x4357 or 1-630-466-4357.

If you are noticing that no sound is being projected through the speakers in the classroom, you can check  the volume control through the control panel:

Room Volume Control (Control Panel):
 

Zoom Volume Control (Control Panel):

If these options do not resolve the issue, please contact TAC at 630-466-4357 for additional support. 

If the room isn't the host/co-host of the meeting, the control panel will not have many of these features, including security, recording, recognizing HDMI, and others. The room becomes a host or co-host the following ways:

• Automatically when it starts the meeting through Outlook scheduling.
• Automatically when an instructor/host manually starts the meeting through the control panel and not an additional device. 
• Manually when the host/instructor makes the room the host/co-host while in the meeting on a separate device (e.g. the classroom desktop computer).

If you notice that you do not have access to a control panel button/feature such as the ability to control the recording of the meeting or the recognizing of an HDMI input, select the participants button on the control panel and/or a separate device in the meeting (e.g. the classroom desktop or a personal laptop) to verify that the room is the host or co-host.  If you would like more meeting controls from the control panel, then you must make the room a host/co-host through that separate device. 

If you'd like to use the desktop computer in the classroom, the switch for the all-in-1 PC is at the bottom right lower corner of the monitor, and the USB drives are also located under the monitor as well:

If you need to deliver a Flex course from another location (not the Flex classroom) due to a weather related closure, quarantine, etc., you can join class from the same link you provided to students. If your meeting was already setup to record, it still will, and your empty Flex classroom will even join the session when it is scheduled as well. When joining your meeting remotely, please remember to sign into Zoom using your Waubonsee SSO credentials to have host privileges in Zoom. You can learn more about accessing and hosting Zoom meetings on our Zoom page. 

• Flex: Introduction
  • Flex: Design Logistics
    • Flex: Choice
    • Flex: Accessibility
    • Flex: Reusability
    • Flex: Equivalency
  • Flex: Pedagogy
  • Flex: Technology
    • Flex: Scheduling
    • Flex: Delivering
      • Flex Rooms
    • Flex: Recording
    • Flex: Sharing
  • Flex: Support

If you experience issues sharing video content with your class, please review the information on Sharing Content: Videos on the Flex:Delivering page

• ✅Benefits of Flex; Student perspective
• ✅Flex logistics; Canvas; Kaltura; Students; Zoom
• ✅Classroom safety; Sanitization
• ✅Designing; Building reusable, accessible and equivalent content
• ✅Facilitating engaging student interactions
• ✅Scheduling
• ✅Control panel
• ✅Sharing recordings; Analytics
• ✅Support resources